Abu Dhabi Islamic Bank Looking for Customer Service Officer at Qatar Full Time

Qatar

Abu Dhabi Islamic Bank

Full time

Role: Customer Service Officer

Location: Qatar

ROLE PURPOSE:

• A member of Qatar Operations Team developing and maintaining relationships with a portfolio of customers across wholesale and private banking segments.
• Initial point of contact for customers for any transactional / operational matter, providing first level help and handling queries.

The role will also include provision of support to other members of the operations team.

ROLE PURPOSE:

• A member of Qatar Operations Team developing and maintaining relationships with a portfolio of customers across wholesale and private banking segments.
• Initial point of contact for customers for any transactional / operational matter, providing first level help and handling queries.
• The role will also include provision of support to other members of the operations team.

Key Accountabilities of the role

• Handle customer’s routine enquiries regarding the bank’s products, standard tariff, deposit profit rates, and general exchange rate information.
• Deal with customers general account queries, arrange inter account transfers and order statements.
• Arrange any account maintenances or amendment of customer account details.
• Coordinate set up, amendment and cancelation of regular payments instructions.
• Obtain and action customer requests for funds transfers.
• Act as principle point of contact for transactional matters deal with query if able and within responsibility or record details of query for relationship managers’ if beyond job scope.
• Deal with customer queries regarding branch based bank products and services.
• Take details of complaints from customers for referral to complaints officer to investigate and coordinate action to rectify.
• Pro-actively update customer on progress and identify ways of improvements.
• Vendor Management
• Immigration activities
• Coordination with QFC Authority
• General Services

RESULTS REQUIRED:

1. Maintaining good relationships with existing customers.
2. Ensure the support to relationship management team, operations and other departments.
3. Ensure high customer satisfaction level.

Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:

1. Arabic native speaker is must.
2. English (Business level) is required.
3. Computer skills; Microsoft tools usage.

Required experience:

1. 2-5 years of experience in banking
2. Essential (Education): B.A. Or B.S, Preferred (Education): Master
3. Customer Focused.
4. Working knowledge of Microsoft Office tools
5. Languages: English, Preferred (language) : Arabic.

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