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Job Description
Role: Customer Council ManagerLocation: Abu Dhabi ROLE PURPOSE: Executing the bank and customer excellence group strategy of being best bank in service in UAE by creating and managing customer council.RESPONSIBILITIES:1. Manage Customer Councils
- Define customer groups
- Create pool of customers from each group
- Establish relationship with these groups
- Arrange council meetings (logistics with stakeholders)
- Collate feedback reports and action plans
2. Enhance Customer Segmentation
- Work closely with marketing and CMT teams to refine and enhance Customer segments
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Bachelors degree required
- People?s person
- Excellent understanding of cultures in the UAE
- Must be fluent in English
- Customer centric mentality
- Familiarity with bank systems, products, services especially in branches
- Ability to multi-task / address many issues simultaneously
- Team player
- Must be willing to travel all areas in UAE.
- Excellent in MS office (Excel, PowerPoint, word)
Previous experience: This position is for UAE Nationals only.
- 5 to 7 years of experience
- In depth understanding of ADIB culture, systems, products, and services
- Customer Relationship Management
Keyskills :
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