Wordcraft Translation Services Hiring for Customer Service & Document Controller Job at Dubai Full Time

We, are Industry-leading organization with field-proven excellence in Attestation services all over the UAE. We are looking for enthusiastic and eligible aspirants with high efficiency to manage the Attestation services and Documents handling.

• Acts as the point of contact of all client’s inquiries and concerns related to attestation services.
• Manage and record all enquires regrading attestation and notarization.
• Ask quotes from the different venders and choose a preferred one among them.
• Provide the price quote and related details to the clients including required documents and time information.
• After confirmation, arrange documents collection/delivery with help of messengers.
• Collect the documents from messengers and record the same with required details.
• Apply for the services through websites or entities concerned (if applicable)
• Coordinate with different embassy and consulate to take their appointment and arrange the pickup/delivery of the documents.
• Book documents courier service with the agencies and handle the same.
• Treat and process the documents with all procedures in order to meet the client requirements.
• Once the process completed, manage the delivery of the documents to the clients safely.
• Hand over the agency/vendor payment papers to the accounts and arrange the payment.
• Create invoice and manage the payment collection directly from clients or indirectly by hand with help from messenger assigned for the delivery.
• Builds and maintains excellent relationship with the clients.
• Organize workflow to meet customer timeframes.
• Work with internal teams to ensure that client’s needs are met.

Skills required:

• Strong command of the English, Hindi & Malayalam languages.
• Immaculate personal presentation
• Excellent customer service skills
• Good computer skills
• Numeric, oral, and written language applications
• Excellent written and verbal communication skills
• Ability to display initiative and work with minimal supervision
• Ability to problem solve and “think outside the square”
• Highly motivated and enthusiastic
• Well organized with an ability to prioritize
• Strong work ethic
• Customer service orientation
• Adaptability
• Initiative
• Stress tolerance

Job Types: Full-time, Permanent

Salary: AED2,000.00 – AED2,500.00 per month

Experience:

• customer service: 1 year (Preferred)