Qatar
الخطوط الجوية القطرية – غير ذلك
Full time
About the role
In this role you will be part of ISO 20000 Certified IT Service Management Team supporting both Change and Configuration Management function. You will be responsible for ensuring that the organisations IT Configuration and Change Management Policy, Process and Procedures are fully compliant towards ISO 20000 standards. You will need to ensure that accurate and reliable information about the configuration of IT services and the configuration items (CIs) that support them is available when and where it is needed.
Key Responsibilities:
Additional Responsibilities that compliments and support configuration management function:
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About you
To be successful in this role you must have customer facing experience with good English written and verbal skills. You must handle multiple tasks at one time and work successfully as leader of a team, while being under pressure. You must work varied hours / days based on business needs with process oriented approach to address issues in hand. Hands on experience in managing windows or linux operating system servers would be an added advantage.
You must hold a Bachelor’s Degree or equivalent qualification with minimum 8 years of relevant experience in technical support, preferably in an IT services industry. We are looking for someone with good communication, problem solving skills and who can be flexible enough to work extended hours. Having an IT industry certifications such as CCNA, MCSE & ITIL V4 Certification (Foundation course) will be an added advantage.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
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