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الخطوط الجوية القطرية – غير ذلك
Full time
About your Job:
In this role, you will be responsible for the planning, designing, developing, architecting and managing Qatar Airways Voice and enterprise telecommunication infrastructure requirements, such as new services, Disaster Recovery, automations tools, software integrations, contact centre solutions, enterprise telephone systems, end user device management, call collection technologies, and so on. You will be responsible for the technical administration and management of Qatar Airways’ Voice solution, including problem detection, resolution, end user support and life-cycle management of implemented solutions.
Responsibilities:
- Plan, design, develop, implement and maintain voice/telecom solutions in a high availability environment.
- Work with telecom and solution provider for integration of services, testing, and production rollout.
- Design, develop, and implement automated solutions leveraging existing and future technologies for disaster recovery, backup, configuration management and testing for voice infrastructure solution.
- Conduct a value stream analysis and value stream mapping of existing processes in order to design new or improved automation.
- Problem diagnosis, resolution and life-cycle management of the software, hardware, code, version controls and configuration management
- Ensure individual and team performance directly contributes to effective IT service delivery, system maintenance and business projects delivery, and supports the wider objectives of the business
- Provides 24×7 based L2/L3 Technical support, incident handling, request management, attends to customer queries, and problem management.
- Maintain a highly secure system through proper system configuration and monitoring.
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible
Qualifications
About You:
You must have a Bachelor’s Degree or Diploma in Electronics and Communications Engineering/Computer Science or an equivalent certification with a minimum of 10 years of IT experience. We ae looking for someone with experience in design, development and implementation of voice and telecommunication solutions. We are looking for a mature and self-motivated individual with excellent communication and problem-solving abilities who is willing to work in a fast-paced, dynamic atmosphere of 24×7 IT support.
Knowledge and skills (Technical)
- In depth hand-on experience and knowledge in development and management of industry standard enterprise telephone solutions like Cisco, Avaya, and Asterisk
- Skilled on implementation and configuration of PSTN technology such as SIP, TDM (E1/T1), Cloud, and MPLS networks.
- In-depth knowledge and hands-on experience on Session Border and gateways such as Cisco, Dialogic, Sangoma, AudioCodes, Vega etc.)
- In-depth knowledge and implementation of telephone adjuncts such as enterprise fax, call recording, call reporting, and call logging
- In-depth knowledge in Crisis Management Telecom solutions
- Knowledge and experience in design, development and implementation of multi-level telephone IVR solutions with integration to third party applications, external web services, and database.
- In-depth knowledge of modular architecture of Asterisk software and hands-on experience in Asterisk programming language.
- Strong knowledge on Linux systems, network and system diagnosis tools such as MTTR, traceroute, tcpdump, Wireshark.
- Strong knowledge in radio and satellite communications and applications.
- Solid understanding of Contact Centre and call collection technologies.
Qualifications/ Trainings:
- Bachelor’s Degree or Diploma in Electronics and Communications Engineering/Computer Science or an equivalent certification
- Certification/Training from enterprise communications provider such as Cisco/Avaya/Sangoma.
- Certification/Training on end user voice technologies
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
