Description:
Hiring Customer Service Agent
Department: Customer Service
Job Summary:
We are looking for a friendly and compassionate customer service agent to join our team. The ideal candidate will have a strong understanding of customer service principles and be able to provide excellent customer service to our clients.
Responsibilities:
Answer customer inquiries via phone, email, and chat
Resolve customer issues in a timely and efficient manner
Escalate customer issues to management as needed
Provide feedback to management on customer trends and feedback
Maintain customer records and data
Other duties as assigned
Qualifications:
High school diploma or equivalent
1+ years of customer service experience
Excellent communication skills (verbal and written)
Strong problem-solving skills
Ability to work independently and as part of a team
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office Suite
Benefits:
Competitive salary
Excellent benefits package
Opportunity to work with a great team
Chance to make a difference in the lives of our clients
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