Description:
Hiring Office Coordinator at Dubai UAE
Responsibilities:
Organize and manage the operations of the customer service department, including interaction with the warehouse, sales department, and shipment control.
Ensure efficient and timely customer service by promptly responding to customer inquiries, resolving issues, and maintaining high customer satisfaction.
Coordinate and oversee the processing of customer orders, track their fulfillment, and provide timely updates to customers regarding any delays or changes.
Establish and maintain effective communication with the sales department and warehouse to ensure smooth order fulfillment and optimal inventory levels.
Monitor shipments and deliveries, including logistics coordination and adherence to delivery schedules.
Analyze data and generate reports on customer service performance, identify areas for improvement, and implement measures to enhance efficiency and service quality.
Requirements:
Bachelor’s degree or equivalent experience in management or a business-related field.
Previous experience as a customer service manager or in related fields such as sales or logistics.
Excellent organizational and managerial skills, problem-solving abilities, and decision-making skills.
Strong verbal and written communication skills in English.
Experience with CRM systems and proficiency in computer tools.
Excellent customer service skills, building long-term relationships, and delivering high-quality service.
Excellent for using Excel
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