Description:
. Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
. Building lasting relationships with clients and other call center team members based on trust and reliability.
. Utilizing software, databases, scripts, and tools appropriately.
. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
. Making sales or recommendations for products or services that may better suit client needs.
. Taking part in training and other learning opportunities to expand knowledge of company and position.
. Adhering to all company policies and procedures.
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