Responsibilities:Manage day to day contact center & BPO operations.Hiring, training, coaching, and leading teams as they provide support for customers.Plan staffing based on call volume trends. Makes corrections if needed.Transition new projects.Handle multiple projects in fast paced environment.Build review decks & lead meetings with internal or external stakeholders.Build strong relationship with internal & external stakeholders.Ensuring that all client issues are resolved in a timely manner and that clients are satisfied with the service they receive.Build strong team culture. Keep team members motivated.Lead meetings with team members to discuss team performance and work plans for upcoming months.Monitoring employee performance to ensure that they are meeting goals and upholding company standards.Conduct performance reviews for the teams.Taking on other tasks or projects to support employees, other managers, and BPO operations.SkillsRequirements:Bilingual (Arabic & English)Graduate from any stream.Strong spoken & written communication skills.Decisiveness and attention to detail.Proficiency with the necessary technology, including computers, software applications, phone systems, etc.Minimum 2 – 3 years of working experience in similar roles.
Description: Consortia is presently seeking a Full Stack Engineer to join a pioneering force in cutting-edge financial technology, playing...
Apply For This JobJob Discription DUTIES AND RESPONSIBILITIES Cable Glanding,Cable Laying,Cable Dressing,Cable Meggering,Cable pulling Power& Control Cable Connection,Conduit Work, Power Panel Termination,PVC &GI...
Apply For This JobDescription: We are looking for a Human Resources Assistant to undertake a variety of Human Resources administrative duties. Responsibilities...
Apply For This JobDescription: As a Mechanical Artist, you will be responsible for the localisation of our client’s advertising campaigns ensuring that...
Apply For This JobDescription: Hiring Accountant Must have at least 1 year of accounting experience in any auditing firm in UAE. Should...
Apply For This JobJob Discription We are looking for an experienced Merchandiser to produce sales by providing point-of-purchase and shelf management services. Candidate...
Apply For This Job