Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
Program/department summary.
Mercy Corps has been meeting the needs of conflict-affected communities inside Syria since 2012. Mercy Corps Syria’s Country Team based in Amman ensures consistent, technical, and quality-driven programming by Mercy Corps and partners in Syria. The Operations department is committed to implementing and maintaining the highest standards of efficiency and integrity in the logistics, administration, and procurement of goods and services across its operational hubs, all while maintaining compliance with Mercy Corps and donor policies, procedures, regulations, and specifications.
General potion Summary.
The Operations Assistant is a key person within the operations management team who assures the logistics resources particularly (Assets) are coordinated for effective program support. The Operation Assistant plays a key role in logistics under the guidance of the Operation Coordinator.
The Operation Assistant will carry out logistics activities under the direct supervision of the Operation Coordinator.
He/She will be responsible for ensuring that the assets focal points in All Hub Offices are well trained and data of the assets are maintained accurately.
Essential Job Functions:
Accountability: Accountable for Mercy Corps Field Asset Management Manual, Fleet Management and Warehouse Management Policies, and other in-country policies and procedures in logistics as well as the MC Code of Conduct and Conflict of Interest policies.
Reports Directly to: Operations Coordinator
Reports Indirectly to: Operations Director
Work Closely to: Director of Operations, Operations actors in other hubs, Amman-based NWS Program teams, Regional Office departmental leads, and Field Area Coordinators.
Critical problem-solving skills, and the ability to adapt institutional policies and donor requirements into a solution-based work plan for implementation of complex activities. The successful candidate will have a desire to grow and learn in one of the most interesting and complex crises of our times. S/he will face challenges with a smile and lightheartedness. The successful candidate will be comfortable in asking colleagues for help as well as stepping out of her/his role to assist others.
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants, or others, are treated with respect and dignity. We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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