Description:
Hiring a Senior Professional Engineer (over 8 years’ experience)
On Manage Engine full suite, who has got sound knowledge in the implementation side of Manage Engine Service Desk; Preferably an ITIL certified.
Contractual Role
Locally and Immediately Available Candidates Only
Service Desk plus Version Upgrade and Reconfiguration: Implement the following ITIL processes, Incident, Problem, Change, Release, Service, Catalog, Request, Service Configuration, Asset, SLM, Availability, Capacity, Monitoring and Event Management, Measurement and Reporting, Continuous Improvement.
Upgrade to Service Desk plus Enterprise and Implement the following modules: SLA Management, Knowledge Base, Change Management, Release Management, Asset Management, CMDB, Service Catalog and Problem Management. Build, Implementation and configuration multi-tenant platform for service desk to department wide.
Integration Services: Service Desk Oracle Enterprise Manager Integration, Integration with Dynatrace for incident creation, Service Desk Orchestration Automation, Contract Management, Integration with Jira. AD Manager Plus for Access Control automation
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