A. ROLE & CONTEXTPurpose:To manage, coach and develop the contact centre team effectively in order to deliver the highest standards of customer service and maximise individual/team potential.Context:Call Center supervisor will organize and direct the staff of our call Center. He /she will be responsible for assessing their work and give them feedback to maximize performance.B. ROLE ACCOUNTABILITIESBusiness orientation
Planning & Organising & Problem Solving
Communicating, negotiating & influencing
Keyskills :
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