OverviewOwn, lead and drive the continuous development of Companys best practices to support business sales and operations. This includes:Platform implementation and application support for –
Technical support for product development business users, including:
Pre-activation & commission system process and sales for Prepaid service
Network elements and number management systems
Support treasury operations in
Development and maintenance including:
Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requestsAssist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and DevelopmentEnsure that the CRM & business support applications and platforms are aligned with the overall Technology ArchitectureEnsure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security teamContribute as a subject matter expert in design methodologies and solution architecture from design perspectiveIdentify testing strategies, tools, priorities and metricsEnsure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level
Keyskills :
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