Wyndham Hotels & Resorts Hiring for Front Office Associate-Ramada by Wyndham Manama City Centre Job at Manama Full Time

Job Summary

The Front Office Associate operates the telephone switchboard station in order to answer telephone calls and process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. The role holder advises guest of any messages (e.g. voicemail, e-mail, faxes) received for them and send to room, if required. He/She answers, records, and processes all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Bellman, housekeeping and engineering) and follows up with guest to ensure their request has been met to their satisfaction. He/She provides information to guests about room features, property amenities, and local areas of interest. He/She assists guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.

Education & Experience

• A minimum of two years in a similar role in a branded hotel
• Diploma in hospitality management
• Computer literacy

General Requirements

• Reviews Front Office logs, Trace File and Credit Limit daily
• Answers inquiries from guests regarding restaurants, transportation, entertainment, etc.

• Is familiar with all in-house groups
• Is aware of closed out and restricted dates
• Coordinates with Front Office Supervisor in performing daily task or during the shift
• Is familiar with hospitality terminology
• Has knowledge of emergency procedures and assist as needed.
• Uses proper etiquette at all times when communicating with guests and team member
• Is able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
• Maintains and market promotions and guest programs
• Maintains a clean work area
• Performs any other works as and when assigned by the supervisor and/or management.

Fundamental Requirements

• Ensures Wyndham Hotels & Resorts standards, policies and procedures are adhered to all times
• Greets and welcomes all guests approaching the Front Desk in accordance with WH&R standards
• Is able to perform all Front Office duties like check-in and check-out of guests, answering the
  phone according to the hotel etiquette, assists guests with their inquiries, takes reservations and performing administrational tasks
• Is familiar with all the Front Office software required for the position
• Ensures that all hotel standards are met when assisting the guests and handling information
• Answers guest inquiries about hotel services, facilities and hours of operation in a timely manner