Summary
Job Description
Mission:
Your role is to assist the Store Managers in achieving the Client engagement goals, to coach the sales team on Clienteling principles, tools and follow-up techniques. Stimulate each sales associate to understand the importance of calling campaigns, private appointments, recruitment, follow-up and personalized relationships especially for top-tier clients. Your role also requires you to support the team to understand the importance of having great detailed client profile. In partnership with the Marcoms team, you will run and lead regional and/or local events/experiences in close collaboration with the SMs, Retail Manager and the regional Clienteling team.
Main Objectives of your role:
Launch and lead the execution of Clienteling initiative in store
Retain and develop the existing clients
Recruit new clients within and outside of the store
Manage One To One appointment (OTO) planning and VIP room (where available)
Oversee and organize gifting activities with regional clienteling team as well as with the Store Managers of the country (clients list and OTO).
Requirements
Job TypeRegular
Start Date2022-09-04
ScheduleFull time
OrganizationLuxury Goods Kuwait
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