Our Company
Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the world, operate 3 technical centers and 178 manufacturing plants and sell products in more than 150 countries. “Serving Society with Superior Quality” has been our mission since Shojiro Ishibashi founded Bridgestone in 1931 and we look for individuals who share our passion to fulfill this mission.
Role Summary
The Customer Services Representative is a mid-level role, working in the customer service team. This is a regional role, based in Dubai and reporting directly to the Customer Services Manager. The scope of the role covers Bridgestone entities in KSA, Egypt, Jordan and Morocco.
The Customer Services Representative is the key account manager in charge of managing orders, monitoring execution and treating customer’s requests to meet service commitment and improve customer satisfaction, in line with the Bridgestone Group core values.
The scope of the role is The role of the individual is to partner with all concerned stakeholders to ensure a seamless order to cash cycle for a specific region to maximize sales and order fulfillment. You are required to build and manage business relationships through owning the needs of the customers and suppliers by providing prompt and accurate service
Share recurring problems with the relevant stakeholders in order to find solutions and contribute to continuous improvement to enhance work methods and customer satisfaction.
Main responsibilities
Requirements for the role (this is what we need a candidate to have/be to be successful)
Disclaimer
Diversity and inclusion are a central part of Bridgestone EMEA’s values at the highest level. This is key for our people to show a passion for excellence for improving society connected to the world in which we live. Our commitment to diversity, is linked to our founders mission of ‘Serving Society with Superior Quality’, which is essential in shaping and creating the organisation, serving all people, respectfully, connected to our business. We recognise that everyone is different and that attracting, developing and retaining our employees will create a sustainable working environment which is essential to our success.
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