Description:
Harvey & Brockless Dubai is a world-class distributor of Dairy and Artisan products, working with specialist food producers across the globe. Every day, we supply to a nationwide network of customers from airlines to restaurants, food manufacturers and 5 star hotels across the UAE.
We are seeking a Customer Services Executive to join our friendly, rapidly expanding team.
Responsibilities include, but are not limited to:
Supervising daily operations of customer service
Handling customer queries related to orders
Knowledge of finance packages is a must to be able to check client status
Maintaining customer databases and relationships
Provide company information and product information to new and existing customers
Following up with clients and customers on any outstanding orders/issues
Letting customers know about new products or services
Escalating queries or concerns to relevant department/person and ensuring they are dealt with
Trouble-shooting any issues with products or services
Working with our in-house team on CSR’s and other departments to find solutions
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