Senior Application Management Engineer* Implement and execute best practices, techniques and procedures essential to an applications optimal operation, performance and availability to the customers.* Monitoring of customer critical applications, raising and monitoring critical logs and working directly with customers internal and external teams to troubleshoot and support incidents regarding customers applications and systems. * Follow-up with users and support staff on requests and incident tickets.* Understand the technical architecture of our customers solutions;* Implement, optimize, test and release the data management scripts, hotfixes, system monitoring scripts on the customers environment;* Application monitoring: Monitor logs and systems. Manage exceptions engaging with our customers Consultants and System Engineers;* Early morning production monitoring and application management of customers applications;* Overnight on-call support, in shifts, with other AMEs.* Working directly with clients and Customer Services team to troubleshoot and support incidents regarding custom applications and systems issues;* Participate in regular customer service status meetings;* Validate and keep the customer environments up-to-date (internally and customer).* Work with team members to resolve complex incidents.* Document known errors and workarounds.* Identify and action escalations in line with defined policy* Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.* Understand and escalate scope changes per change control process.* Responsible for executing recovery actions.Personal Skills* Strong customer empathy and customer focused;* Team player, flexible and accurate;* Innovative, team-oriented problem solver;* Excellent interpersonal and communication skills (verbal and written);* Excellent time and priority management skills;* Ability to manage multiple competing priorities;* Highly developed, process-oriented skills for troubleshooting, problem solving and problem resolution;* Ability to isolate problems between hardware and software and provide information to appropriate development team(s);* Excellent Verbal and written communication skills in English;Technical Skills? Typically 3-5 years of hands-on experience in IT application implementation and support services ? Working experience on Linux Administration and Shell scripting; RHCSA certification is a plus ? Working experience on SQL ? Knowledge about Oracle Weblogic Server Administration ? Knowledge about virtualization using VMware ? Knowledge about Oracle Database Administration ? Preferred knowledge about Containerized environments and DevOps tools implementation and administration for example (Ansible, Dockers, Kubernetes, Jira) ? Preferred knowledge about Cloud/IaaS environments for example (MS Azure, Amazon WS, Google Cloud) ? Preferred ITIL foundation certified. ? Preferred knowledge about Automation and RPAEducationMS / BS degree in Computer Science, Engineering Job Location Cairo, Egypt Job Role Engineering Years of Experience Min: 3 Max: 5
Keyskills :
Job Description تعلن شركة وادي جنى المحدودة للحراسات الأمنية المحدودة بفرع مكة المكرمة عن فتح باب التوظيف لوظائف دائمة (للرجال)...
Apply For This JobJob Description The opportunity Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if...
Apply For This JobJOB DESCRIPTION : Job Title: PLANT & EQUIPMENT (WORKSHOP) SUPERVISOR Candidate should have experience in a Tunnel project, constructed with...
Apply For This JobJob Brief As a Data Entry Clerk, your primary responsibility is to accurately and efficiently input data into computer systems...
Apply For This JobJob Number 23138270 Job Category Loss Prevention & Security Location The St. Regis Red Sea Resort, Ummahat Island 1, Red...
Apply For This JobJob Description JASARA PMC is currently seeking a highly motivated and detail-oriented Procurement/Contract Administrator to join our team. As a...
Apply For This Job