Purpose of Role:Client is the leading destination for short-form mobile video. Our mission is to inspirecreativity and bring joy. Client has global offices including Los Angeles, New York, London,Paris, Berlin, Dubai, Singapore, Jakarta, Seoul, and Tokyo.As a Technical Ads Support Specialist, you will be responsible for ensuring that advertisingcampaigns are successfully run without running into any technical issues. You willproactively identify recurring product issues and work with product teams to fixbugs/improve product.Responsibilities:Handle and resolve end to end post-sales queries for TikTok advertising products, abilityto work on case volumes across email and chat channelsOwn and drive query resolution through collaboration with Product & Eng groups toresolve all types generic, technical or product queriesDrive overall Customer Satisfaction metrics ensuring service quality through casejourney, providing regular updates across touch pointsDrive adherence to service levels across channels and achieve Best in Class productivity,impact resolution times for end customerManage escalations workflows with internal XFN teams across Product teamsPartner with upstream technical specialists to educate advertisers on product featuresand common issue typesEngage and support new product launches across the advertising platform, act as Voiceof Customer for fixes and advocate for efficient resolutionDevelop as a subject matter expert across assigned product area and mentor fellow teammembersMinimum requirements:Language : Dubai based roles (prefer read/write proficiency in Arabic or Turkish & English)4+ years of Technical Customer support or Operations , in region where role is basedBA or BS or equivalent practical experiencePreferred skills/qualifications:Preferred experience in a Contact Centre/Service program for any Advertising TechcompanyPrior Customer Support exp as in-house team is highly desirable Prior Customer Supportexp as in-house team is highly desirableFluent with social media products usage and basic understanding of Advertising industry
Keyskills :
APPLY NOW
Job Description Senior Accountant – R2R | Finance Shared Service Center | Corporate ServicesOverview of the roleTo protect the health...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Greet clients and visitors with a positive, helpful attitude. Assisting clients in finding their way...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Purpose & Impact on the organization: Contribute to store profitability by: Meeting or exceeding sales...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> About us What’s your passion? Whether you’re into dancing, diving, or dominoes at IHG we’re...
Apply For This JobJob Description Civil Project ManagerJob Location : UAEDesired candidate profile :?Experienced candidates required?Indian NationalsBenefits provided by company :As per the...
Apply For This JobJob Description Stylist – Dr. Vranjes – UAE Apply now Job Number:3640358 Work type:Permanent – Full Time Location:UAE Categories:Entry Level,...
Apply For This Job