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Description:
As Head Waiter/Waitress you will support the overall Food & Beverage operation of the restaurant to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction, maintain a safe and sanitary work environment and ensure only the highest quality products are being served, achieved through developing and maintaining a strong team environment, delivery of prompt, courteous service in accordance with brand and Food & Beverage standards. Further you handle daily team member relations, and encourage problem solving by team members through proper training and empowerment.
Responsibilities;
Maintain a professional and friendly relationship with the outlet patrons to ensure their well-being
Familiar with the outlets menu, promotional activities and other relevant issues concerning the outlet and the hotel
Handle the welcome of arriving guests and their seating through the hostess and take over, if she is not available
Contribute to meet and maximize the monthly revenue budget for the respective outlet
Outstanding attention to detail and organizational skills
Qualifications;
Hospitality educational background.
Excellent organizational communication skills in English (Oral and written)
Previous customer service experience required
Strong interpersonal and problem-solving abilities
High level of energy and professional at all times
Russian would be advantageous in this position for you.
