IT Domain engineer will part of Network operations centre (NOC) front office team responsible for 24X7 monitoring of IT elements. You will be required to support L2 engineers for incident management related to Billing/ Invoicing/Charging/ Reporting/CRM/ Order Management/Inventory/ Mediation and Channel operations. You will also be responsible to troubleshoot end users complains, escalate to next level for resolution after basic predefined troubleshooting methods, perform periodic health checks and KPI reports.Key accountabilities
Keyskills :
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