Front Desk AgentWe are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: ? Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure ? Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed ? Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests ? Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries ? Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels ? Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures ? Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems ? Maintain the privacy of all guests by ensuring that no details of the guests are disclosed ? Demonstrate a complete understanding of the hotel?s policies, procedures and service standards and have full knowledge of the hotel facilities and happeningsSkillsEducation, Qualifications & ExperiencesYou should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.Knowledge & CompetenciesThe ideal candidate will be customer driven and an extremely proactive and ?switched on? personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies: Understanding the Job Taking Responsibility Recognizing Differences Customer Focus Adaptability Teamwork Job Location Doha, Qatar With a prime location on Doha?s iconic Pearl Island, surrounded by the calm turquoise waters of the Arabian Gulf and close to Medina Centrale?s outdoor retail precinct, cinemas, caf?s and restaurants, Sedra Arjaan by Rotana is a convenient urban retreat for leisure travellers and long-stay visitors. The hotel nestled at the heart of the Porto Arabia?s marina?s extensive retail, entertain… ment and dining facilities, immersing guests in the island?s vibrant lifestyle, and is close to the West Bay business district, as well as popular attractions such as Katara Cultural Village. Sedra Arjaan by Rotana features 250 spacious hotel apartments with options to suit all requirements including studios, one-, two- and three-bedroom units and penthouses. Every apartment features a fully equipped kitchen, modern amenities and furnishings to guarantee a comfortable stay, complemented by Rotana?s signature warm and friendly hospitality. With full hotel services provided, our accommodation is ideal for families, tourists and groups exploring Doha, as well as guests residing in the city who appreciate a home-away-from-home environment. A tempting selection of indoor and outdoor dining venues are within a short walk of Sedra Arjaan by Rotana, offering guests a wide range of cuisines and experiences at breakfast, lunch and dinner. Choose from modern caf?s, fast food outlets, ice-cream parlours and restaurants serving Italian, Asian, Lebanese delicacies and more. Guests can make the most of their leisure time with a dip in the two outdoor swimming pools (one for adults and one for children) or a workout in the separate male and female fitness rooms. Parents can enjoy a relaxing moment in the outdoor Jacuzzi while their young ones explore the kids? play area. Parking is available for all guests.
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