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Job Description
About Jumeirah Group:For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities.In response to the evolving preferences of travellers today, Jumeirah Group is also pivoting towards the rapidly growing wellness tourism sector. Grounded in the principles of lifelong learning, longevity, and inclusivity, Jumeirah Group is re-fashioning its approach to position wellness as not just an accompaniment to its guests’ stays, but a central tenet of their overall experience. With 13 award-winning Talise Spas nestled across Jumeirah Group’s properties, this transformation is evident in the group’s current endeavours to integrate wellbeing into every facet of the guest journey. Beyond holistic wellbeing and spa experiences, the Group’s expansive portfolio also includes Jumeirah Restaurants, a Dubai-based full-service hospitality provider with 85 acclaimed food and beverage brands, ranging from casual dining venues to Michelin starred fine dining concepts; J Club, Dubai’s leading lifestyle and wellness destination; Jumeirah One, the Group’s dedicated recognition and rewards programme; and The Emirates Academy of Hospitality Management, the region’s only fully accredited third-level academic institution delivering specialised degree programmes in hospitality management.As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments as we solidify our legacy as a trailblazer in both luxury hospitality and wellness.Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.About the Job:An opportunity has arisen for an Assistant Outlet Manager to join Jumeirah Burj Al Arab. The main duties and responsibilities of this role: Manages day to day operation of the department thus ensuring all service standards are met in line with standard operating procedure and they are followed in courteous yet professional manner thus providing delightful and engaging services to all guests. Engages in guest interaction in a sensitive and appropriate manner; creates personalized experiences; establishes a network of regular guests and keeps relevant and accurate records. Ensures that cash is always safe guarded, and all paperwork is completed, filled and kept up to date in accordance with company policy. Ensures all resources for an efficient operation are in place; takes routine inventories and reorders operating supplies when necessary. Closely monitors the cashiering function of the outlet and ensures compliance with Cashiering Procedures. Assists the Outlet Manager in preparing annual plans, forecasts and managing expenses to meet departmental budgetary goals. Maximize profitability & revenue by controlling labour and expenses. Manages escalations and concerns and resolve themwith support from Outlet manager where needed, tracking, and notifying proper areas and responsible person to guarantee memorable experience for our guests. Oversees that Team leaders are leading the team efficiently and diligently. Prepares roster in line with budget and business requirements where applicable and ensures vacation planning is updated. Manages Team activities under direction of Outlet Manager such as daily briefings, meetings, outing and other necessary activities to keep the team engaged and motivated. Define training needs and propose training programs in co-relation with Outlet Manager. Ensures that regular training is conducted within the outlet and that all colleagues are trained as per their job specification. About You:The ideal candidate for this position will have the following experience and qualifications: Minimum of 2 years’ experience in Assistant Outlet Manager role with strong F&B background in a standalone/branded restaurant. Proficient in English (written and spoken) Knowledge of additional language is a plus. Computer literacy with an acceptable experience in using F&B applications. About the Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
