POSITION SUMMARY
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Job Description :CompanyOur client is a large manufacturing company in Saudi. They are currently looking to recruit a BAAN /...
Apply For This JobJob Description Serves customers by providing product and service information and resolving product and service problems. Attracts potential customers by...
Apply For This JobOverview Position Senior Marketing Manager Job Code TBC Reports to Industry Engagement Director Direct Reports (x3) Brand Managers Division/Section Marketing...
Apply For This JobJob Location Riyadh, SaudiArabia Education Graduate Salary Not Mentioned Industry Sales / Retail / Corporate / BusinessDevelopment Functional Area Not...
Apply For This JobJob Location Riyadh, Saudi Arabia Education Bachelor’s degree / higher diploma Salary Not Mentioned Industry Telecommunications; Electric Power Production &...
Apply For This JobCompany: Abdul Latif Jameel City: Jeddah, Makkah Date posted: 43 mins ago Salary: Contact Employer Job type: Full-time Job skills:...
Apply For This Job