Description:
Responsibilities:
1. Invoicing and Billing:
Manage the invoicing process for after-sales transactions, ensuring accuracy and timeliness in generating invoices for products and services rendered.
Coordinate with the finance department to reconcile payments, resolve billing discrepancies, and ensure prompt payment collection from customers.
Maintain organized records of invoices, payments, and financial transactions for auditing and reporting purposes.
2. Logistics Administration:
Oversee logistics operations related to after-sales service, including coordinating shipments, tracking deliveries, and managing documentation for customs clearance.
Collaborate with freight forwarders, customs brokers, and transportation providers to ensure smooth and timely movement of goods across international borders.
Ensure compliance with customs regulations and import/export requirements, including the preparation of necessary documentation and declarations.
3. Customer Support:
Serve as a point of contact for after-sales inquiries and support requests, addressing customer concerns and providing timely updates on order status and delivery schedules.
Liaise with customers and internal teams to resolve any issues related to product returns, warranty claims, or service requests, ensuring customer satisfaction.
Requirements:
Previous experience in a similar role within the HVAC industry, with a strong understanding of after-sales processes and logistics operations.
Proficiency in managing invoicing and billing processes, with excellent attention to detail and accuracy.
Knowledge of customs procedures and regulations related to importing/exporting HVAC equipment and components.
Experience working with customs brokers, freight forwarders, and transportation providers to facilitate international shipments.
Strong organizational and communication skills, with the ability to multitask and prioritize tasks effectively.
Proficiency in MS Office applications (Word, Excel, and Outlook) and experience with ERP or accounting software is preferred.
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