Doha, Qatar
Qatar Airways
Full time
About the role
As a Customer Experience Quality Specialist, you will be responsible to provide subject matter expertise for digital, product, service design and operations through detailed evaluations and testing of all customer touch points and systems (online and in person) to allow stakeholders to make well informed decisions for customer service enhancements, improve operational strategies and help Qatar Airways to enhance competitive edge and customer satisfaction by rapidly evolving. Carryout end to end customer journey audits in a role of a mystery shopper. Track and articulate NPS dashboards, customer rating scores, key drivers and other relevant metrics. Develop and maintain the digital journey report platform. Build a constructive bridge between customer experience design, operations stakeholders and training in order to streamline and improve processes to ensure Qatar Airways service proposition is protected and delivering highest standards in the industry.
Other key responsibilities are:
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible.
About You
We are looking for a passionate and experienced professional to join the Product Development & Design Team
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.
How to Apply
If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.
Job Description Project Manager – Fit-out and Interior DesignJob location : QatarRequirements:?Should be available in Qatar on a valid Resident...
Apply For This JobJob Description Job Summary:The Nursery Gardener will be responsible for maintaining and caring for the plants and trees in the...
Apply For This JobAl Muntazah Signal, C-Ring Road,Doha, Qatar Parsons Corporation Full time Job Description:Parsons is looking for an amazingly talented Coordinator, Security...
Apply For This JobJob Description Supporting the Most Exciting and Meaningful Missions in the WorldIndustrial Control Systems Technician – QatarPOSITION SUMMARY Utilize their...
Apply For This JobJob Description Housekeeping ManagerJob Location : QatarJob Details :?Should have experience as Housekeeping Manager?Any Nationals Keyskills : Housekeepingexperience...
Apply For This JobJob Description About this role: Monitor implementation of HSE Legal requirements, regulatory bodies, national laws and regulations, and State of...
Apply For This Job