Description:
Role Title: Customer Service Agent
Role Type: Outsourced, Full time, On-Site
Salary: AED 3000/month
Benefits: Visa and medical insurance
Note: You have to manage your own accommodation and transportation
Requirements:
Good knowledge and understanding of English language both written & verbal
University Graduation is Mandatory
Minimum 1 year of UAE experience with relevant exposure to administrative functions in a similar environment/service industry.
Job Description:
Provide quality customer service support to customers approaching the kiosks by giving correct information.
Confirm with customers to determine their service requirements and travel preferences.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
To sell tickets to customers for specific transportation, to re-charge cards and to market promotional tour packages for all the available transportation methods.
Answer inquiries regarding information such as schedules, routes, boarding stations, on board procedures and promotional offers.
Accurately prepare and send daily sales monitoring report
Coordinate with OCC with regard to booking reservation for transportation
Prepare and collect ticket sales and hand over to bank security team with completed bank deposit form.
To perform general secretarial duties, as and when required by the department.
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