Job Summary:The key point of contact for guests seeking information, assistance, and recommendations. Contributes to the smooth and efficient running of the Bell Service Functions within the Rooms DivisionJob Qualifications: A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus. Excellent communication and interpersonal skills. Ability to maintain a high level of professionalism and discretion. Strong organizational and multitasking abilities. Strong organizational and multitasking abilities.Key Areas of Responsibility: Information and Recommendations:Offer information about hotel facilities, services, and local attractions.Provide personalized recommendations for dining, entertainment, and activities. Reservations and Bookings:Assist guests with restaurant reservations, transportation arrangements, and event bookings.Coordinate ticket purchases for shows, tours, or other activities. Concierge Desk Operations:Maintain an organized and well-presented concierge desk.Maintain an organized and well-presented concierge desk. Problem Resolution:Address guest concerns promptly and efficiently, seeking solutions to exceed expectations.Report any issues or challenges to the Front Office Manager. Local Knowledge:Stay informed about local events, attractions, and services to provide up-to-date information to guests.Continuously expand knowledge of the surrounding area. Communication:Maintain open communication with guests to understand their needs and preferences.Collaborate with other hotel departments to ensure seamless service delivery. Special Occasions:Assist in arranging and coordinating special occasions or celebrations for guestsDesired Candidate ProfileEducation:Diploma(Hotel Management)Gender:nmNationality:Any Nationality
Keyskills :
Interpersonal Skills Multitasking Organizational Skills Communication
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