Description:
Hiring IT Systems Administrator
Key Responsibilities:
Hardware and Software Maintenance:
Maintain and troubleshoot hardware, software, and applications.
Collaborate with vendors and central IT teams for equipment procurement and issue resolution.
End User Support:
Provide support to end users, addressing hardware and software issues.
Set up desktop computers, printers, scanners, and handheld devices.
Create and update IT tickets for issue tracking.
Escalate issues exceeding SLA to the IT Manager.
System Administration:
Serve as a technical expert in system administration for various operating systems.
Configure operating systems and system applications.
Customer Follow-Up:
Ensure timely resolution of IT issues.
Prepare reports for the IT Manager.
IT Systems Functionality:
Troubleshoot IT problems and ensure proper IT operation.
Coordinate with various IT teams to meet SLAs.
Technical Support:
Provide technical support across the organization, including remote offices.
Address support needs in person, remotely, or over the phone.
Onboarding/Offboarding Support:
Facilitate smooth onboarding and offboarding processes in coordination with HR and central IT departments.
Equipment Deployment and Inventory:
Configure and deploy IT equipment and devices.
Maintain an inventory across locations.
System Performance and Maintenance:
Qualifications:
Significant knowledge of technologies and management information systems.
Experience in IT service management solutions.
Proficiency in MS Office applications, particularly Office 365.
Strong troubleshooting skills for PC and hardware issues.
Experience and certifications in Windows system administration (Active Directory, Exchange, ADFS, SCCM, IIS, MSSQL).
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