JOB PURPOSE:
To support Relationship Management Teams by providing operational services and support to their clientele, allowing them to focus on business growth and building new relationships for the bank.
KEY ACCOUNTABILITIES:
Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner
Job Context
Specific Accountability
The key objective of the Manager would be to act as a liaison between clients and other internal departments of the bank.
Manager would endeavor to enhance the client experience by servicing clients and providing them with
operational and administrative support.
Manager would also provide advisory service to educate clients on account services and capabilities, usage of eChannel’s, banking regulations and regulatory requirements as specified by the relevant authorities.
Manager serves the complete set of CIB clients which includes:
Minimum Qualification
Minimum Experience
Ability to work in a fast-paced environment where attention to detail, accuracy and efficiency are of high importance
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