Job Location | Riyadh, Saudi Arabia |
Education | Bachelor’s degree / higher diploma |
Salary | Not Mentioned |
Industry | Higher Education |
Functional Area | Not Mentioned |
Job Description
The IT Services Operations Manager (ITSM) is responsible for ensuring the delivery of high-quality IT services to end-users and stakeholders. This role requires a professional with a strong background in IT Service Management (ITSM), with a focus on service delivery, incident management, and continuous improvement. The ITSM Manager will oversee daily operations and will report to the Head of Services. He will be working with the Operations/ Service Delivery Manager reporting to the Services Manager.Responsibilities:Manage Service Operations:Oversee the daily operations of IT services, ensuring that processes, services, and infrastructure meet the quality and performance standards.Incident ad Request Management:Manage and prioritize incidents and service requests, ensuring timely resolution and user satisfaction.Implement ITSM Best Practices:Implement and adhere to ITIL/ITSM best practices and methodologies to improve service delivery and customer satisfaction.Service Level Management:Develop and manage Service Level Agreements (SLAs) and ensure that IT services are delivered within -upon timeframes and standards.Continuous Improvement:Identify areas for improvement within the service operations and initiate projects to enhance service quality and efficiency.Stakeholder Communication:Maintain open lines of communication with stakeholders, addressing concerns, and providing updates on service-related issues.Performance Monitoring:Monitor service delivery metrics and KPIs and report to IT leadership, focusing on continual service improvement.
Keyskills :
Job Description Payroll lifecycle(Manual) Validate the Monthly Payroll to the finance department & interPersonal account payment/deductions to finish the Payroll....
Apply For This JobJob Description Description:???????Inspect construction and supervise electrical installations related to building projects.???????Check that the works are being carried out according...
Apply For This JobJob Description We are one of the most experienced immigration firms in Saudi Arabia, with a huge number of success...
Apply For This JobJob Description The Senior Civil Engineer will be responsible for the application of routine and scheduled civil works across the...
Apply For This JobJob Description DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Acknowledge sales orders from the department concerned (SL/SR/...
Apply For This JobJob Description Freight Forwarding Field Sales Representative *Position Overview:* We are seeking a highly motivated individual to join our team...
Apply For This Job