Qatar
Qatar Airways – Other locations
Full time
About Your Job:
The TS System Engineer will lead a shift of Helpdesk team providing first and second level Support for IT Incidents and Requests. In this role, you will be part of 24×7 QR IT Service Centre team working in shifts. You will be responsible for handling IT related queries over phone and respond to emails for end users across Qatar Airways Group. Engineer has to analyze the nature of incidents, run different diagnostic techniques to resolve issues remotely and then follow-up with end users to ensure the issue has been resolved. You will ensure that all request and incidents are responded efficiently in timely manner. In addition, you will be assisting the Manager in developing and monitoring metrics to help drive the effectiveness of the team, this role will help drive the regular enhancement of the end-user IT Support model. With outstanding customer service orientation, a deep understanding of process discipline, value of metrics; should work diligently to help the team improve service and support.
Key Responsibilities:
Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.
Together, everything is possible
About You:
To be successful in this role you must have rich customer facing experience with friendly presence and helpful attitude. Excellent English written and oral skills. Excellent interpersonal skill, multi-tasking and work in collaboration with other team members to support a multi-culture environment. You are required to work in shifts hours/days based on business needs.
You should have hands on experience on Enterprise IT Service Management tools such as HP Service Manager, Service Now, etc. Well versed with troubleshooting of PC hardware and OS like Windows & Mac. IT industry certifications such as CCNA, MCSE & ITIL V4 (Foundation course) will be an added advantage.
You must hold a Bachelor’s Degree/Diploma in Computer Science or equivalent stream with minimum 5 years of relevant experience in technical support, preferably in an IT service industry with diverse work environment.
About Qatar Airways Group
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community
Job Description CashierJob location : QatarJob Details :?Should have experience as Cashier?Any Nationals Keyskills : cashieringinvoicing...
Apply For This JobJob Description HSE ManagerJob Location : QatarResponsibilities:?Develop and implement HSE policies, procedures, and programs in alignment with regulatory requirements and...
Apply For This JobDoha, Baladīyat ad Dawḩah, Qatar Work corp Full time in a similar role We are looking for an experienced Barista...
Apply For This JobDoha, Qatar RIXOS RIXOS DOHA QETAIFAN ISLAND Full time **Rixos Qetaifan Island North** Opening in 2023, Rixos Qetaifan Island North...
Apply For This JobDoha, Qatar Avanta Works Full time We are looking for an experienced Truck driver to join our team in Doha...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> To liaise with local government bodies, public service providers and authorities in accordance with the...
Apply For This Job