JOB SUMMARY
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
CANDIDATE PROFILE
Education and Experience
. High school diploma or GED 4 years experience in the food and beverage, culinary, or related professional area.
OR
. 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the food and beverage, culinary, or related professional area.
CORE WORK ACTIVITIES
Assisting in Management of Restaurant Team
. Handles employee questions and concerns.
. Monitors employees to ensure performance expectations are met.
. Provides feedback to employees based on observation of service behaviors.
. Assists in supervising daily shift operations.
. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Day-to-Day Restaurant Operations
. Ensures all employees have proper supplies, equipment and uniforms.
. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
. Ensures compliance with all restaurant policies, standards and procedures.
. Monitors alcohol beverage service in compliance with local laws.
. Manages to achieve or exceed budgeted goals.
. Performs all duties of restaurant employees and related departments as necessary.
. Opens and closes restaurant shifts.
Providing Exceptional Customer Service
. Interacts with guests to obtain feedback on product quality and service levels.
. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
. Encourages employees to provide excellent customer service within guidelines.
. Handles guest problems and complaints, seeking assistance from supervisor as necessary.
. Strives to improve service performance.
. Sets a positive example for guest relations.
. Assists in the review of comment cards and guest satisfaction results with employees.
. Meets and greets guests.
Conducting Human Resource Activities
. Supervises on-going training initiatives.
. Uses all available on the job training tools for employees.
. Communicates performance expectations in accordance with job descriptions for each position.
. Coaches and counsels employees regarding performance on an on-going basis.
Additional Responsibilities
. Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
. Analyzes information and evaluating results to choose the best solution and solve problems.
. Assists servers and hosts on the floor during meal periods and high demand times.
. Recognizes good quality products and presentations.
. Supervises daily shift operations in absence of Restaurant Manager.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Job Location Tabouk, Saudi Arabia Education Not Mentioned Salary Not Mentioned Industry Construction & Building; Construction & Building Functional Area...
Apply For This JobDeliver business value through Right and Fast partnership When you join Honeywell, you become a member of our distributed team...
Apply For This JobJob Description Junior Sales EngineerJob Location : RiyadhRequirements:-?The ideal candidate would be a graduate engineer with good command of spoken...
Apply For This JobJob Location Jeddah,SaudiArabia Education Graduate Salary Not Mentioned Industry Sales/Retail/Corporate/BusinessDevelopment Functional Area Not Mentioned Job Description Sales Coordinator for our...
Apply For This JobJob Description Scretary ? SoharFunctionThe role of Secretary is to provide high-level administrative support by conducting research, preparing statistical reports,...
Apply For This JobJob Description JOB DESCRIPTION JOB SUMMARY :The Staff Sonographer functions as a healthcare provider who, working under the delegated authority...
Apply For This Job