Front Desk (Help Desk) Staff – IT Telecom Domain
A – Accountabilities:
– Create and resolve trouble tickets using trouble ticketing system.
– Escalation of tickets received it from Call Center team that they can’t resolve from their side.
– Escalation of tickets for any application issues belong to the back office.
– Escalation and assign issue to higher level, based on escalation matrix.
– Ensure SLA’s are achieved and client expectations are met (or exceeded).
– 24/7 operations, First level support in providing technical support for Network and Systems related incidents/requests.
– Generate regular and Adhoc reports.
– Create TTs and Escalating for any major issue. (P1 &P2).
Job Description ob Brief: The incumbent will be responsible to promote products and services to customers, discover and pursue new...
Apply For This JobJob Description Are you an outstanding, dedicated Primary Teacher Do you want to help students achieve their best Then we...
Apply For This JobJob Description About TELUS International AI We help companies test and improve machine learning models via our global AI Community...
Apply For This JobJob Description Job Description Faithful+Gould is one of the world’s leading consultancies providing integrated project and programme management services for...
Apply For This JobJob Description Job Number 22219050 Job Category Finance & Accounting Location W Muscat, Al Kharijiyah Street Shatti Al Qurum, Muscat,...
Apply For This JobJob Description GIS Expert Qualification: Bachelor’s Degree or equivalent Work Experience 15+ years of relevant experience in Information Technology, Computer...
Apply For This Job