Vodafone Qatar Looking for IT Operation Engineer Jobs in Doha, Qatar Full Time

Job Description

Role purpose:The L2 IT engineer will be part of the IT Operations team, managing VFQA IT Nodes Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel. Roaming Operations and reporting platforms, maintaining a 24/7 superior network KPIs with high availability of 99.99%, achieving quality leadership in a very competitive market. Being a multi-vendor environment, he/she has to perform vendor management for incident management and SLA negotiations as per the Vodafone policies. IT L2 Engineer will be responsible for the implementation, maintenance, and 2nd level operational support of the IT stack applications.Key accountabilities and decision ownership:?

• Expert knowledge of IT call flows and scenarios as per 3GPP, GSMA IR, IEEE and ETSI standards, outstanding troubleshooting skills using internal/external tracing tools, wire shark, etc…?

• Analyze daily and weekly health checks reports for IT domain and proactively responding to degraded KPIs and alarms within the acceptable SLA limits.?

• Responsible for maintaining E2E measurement data and network KPIs within agreed OLAs & SLAs, ensuring network reliability and availability with minimal MTTR through promoting strong incident and proactive problem management practices.??

• Provide on-site level 2 operations and maintenance support when needed, Incident and Problem management, applying proper corrective actions to restore the service.??

• Manage technical product catalogue (Update, create, delete products in BSS stack)??

• Backup and restore application and DBs??

• Do regular patching and software upgrade activities??

• Create and manage DevOps pipelines??

• Run Billing and Invoicing cycles??

• Do Order trouble shooting??

• Run regular data reporting through CDRs and DB tables??

• Provide Root Cause Analysis (RCA) through Major Incident Reviews (MIR) with the Vendors and update KEDB documentations.?
• Participate in carrying out Weekly Business Reviews (WBR) and Major Incident Reviews (MIR).??

• Develop method of procedures for various IT services and change requests, utilizing automation scripts to simplify operations (Example: Shell, Expect, Python, Perl…).??

• Deploy & Integrate new nodes, execute & oversee acceptance process (BRM, CRM, UIM, OSM ,OCOMC, OC3C,ECE,Channels, etc…), support IT teams in various projects.??

• Execute and validate SW bug fixes, release upgrades and expansions.??

• Responsible for IT Audit, Operational performance, Capacity, Trend, Risk and Gap analysis.??

• Participate in an on-call Rota and flexible working hours (Night shifts as required)?
• Do backup and restore for DB and applications

?Key performance indicators??

• Zero related incidents due to non-standard implementation of security protection and missing notification.??

• Support customer operations to meet Customer TTs in SLA.??

• Assure network resilience is in place and trigger action points once we start breaking the resiliency due to traffic increase?
• Guide and Mentor L1 IT Team

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Keyskills :