Role purpose:The L2 IT engineer will be part of the IT Operations team, managing VFQA IT Nodes Billing/Invoicing/Charging/Reporting/CRM/Order Management/Inventory/Mediation and Channel. Roaming Operations and reporting platforms, maintaining a 24/7 superior network KPIs with high availability of 99.99%, achieving quality leadership in a very competitive market. Being a multi-vendor environment, he/she has to perform vendor management for incident management and SLA negotiations as per the Vodafone policies. IT L2 Engineer will be responsible for the implementation, maintenance, and 2nd level operational support of the IT stack applications.Key accountabilities and decision ownership:?
?Key performance indicators??
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