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Job Description
- Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
- Conduct regular Audits for all processes & implement all new process rollouts or changes.
- Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
- Ensure regular Error Monitoring – To monitor track and reduce the number of errors every month, within acceptable limits.
- Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
- Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
- Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role.
- Maintain high standards of ethics, integrity and compliance with corporate procedures.
- Ensure that the entire process is completed within the mandated Turn Around Time.
- Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
- Ensure no penalties are incurred and monitor , track and maintain internal errors.
- Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
- Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process). Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
- Provide assistance to staff when needed and handle applicant/customer escalations.
- Liaise with various support functions to handle team related queries.
- Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
- Manage VAC productivity and VAC security (Physical & data).
- Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
- Ensure judicious use of natural resources.
- Adhere to the environment health and safety policy/objectives and guidelines of the organization.
