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Job Description
We are currently looking for ?IT Support Engineers?- ITIL? for? Qatar with the following skill set and terms and conditions.Skills & Experience? 3+ years? experience providing direct support to IT business application and related infrastructure teams in a complex multi-platform operating environment preferred.? 1+ years Major Incident Management experience required.? 1+ years? experience with ITIL Service Management concepts required.? Experience in crafting clear and concise incident status updates suitable for an executive level IT and business leadership audience required.? Experience in Service Management ITSM ? Incident & Problem required.? Bachelors degree in Computer Science or Management Information Systems or equivalent work experience preferred.? Strong IT systems troubleshooting analysis abilities.? Banking and/or Financial Services industry experience preferred.? Experience facilitating conflict resolution.? Broad experience using a variety of monitoring and ticket management tools (ServiceNow or BMC Remedy experience a plus).? ITIL Foundation and Intermediate certifications as a plus.? Must possess strong interpersonal skills and have the ability to interact with all levels of employees in a professional manner.? Attention to detail and multitasking ability.? As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all times.? The NOC is a fast-paced environment, critical thinking is essential.University Degree at Bachelor or preferably master?s levelITIL FoundationTerms and conditionsJoining time frame: 2 weeks (maximum 1 month)Additional InformationTerms and conditions:?Joining time frame:?? maximum 4 weeks??
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