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Description:
Our Client is a leading manufacturer of air-cooled and liquid-cooled diesel engines and generator sets, powering industries and agriculture across the globe. With decades of innovation and a firm focus on meeting future needs, they continue to evolve, developing high-quality solutions for sectors including earth moving, construction, mining, fluid handling, material handling, and marine applications. Their R&D teams are committed to advancing technologies to preempt and meet the needs of our customers.
Key Responsibilities:
Lead customer engineering initiatives for the MENA region (Middle East & North Africa).
Initiate Problem Reports (PR) based on customer and field feedback on newly launched products.
Work closely with OEMs on engine assembly, testing, and provide technical support for product deployment.
Provide detailed product features and benefits to customers, ensuring clarity and satisfaction.
Release application bulletins to channel partners and end customers for technical understanding.
Conduct application studies and provide inputs for future product development based on customer needs.
Ensure product standardization, perform competition benchmarking, and keep products aligned with local legislative requirements.
Release and manage product specification sheets, brochures, and support marketing efforts with technical documentation.
Offer technical support for tenders, customized products, optional accessories, and complex multi-set generating projects.
Coordinate with sales to address and resolve technical challenges during discussions with customers.
Validate product applications, ensuring technical fit for customer-specific requirements.
Additional Responsibilities:
Handle CCPM requests through ASANA Projects for streamlined project management.
Provide insights and feedback from the field and coordinate the assembly and testing of engines.
Maintain ongoing interaction with customers for technical support in key markets, providing application validation and addressing technical challenges.
Qualifications:
B.E. in Mechanical or B.E. in Electrical Engineering or equivalent.
10 – 15 years of experience in customer engineering, particularly in the diesel engine and generator set industry.
Expertise in handling customer feedback, working with OEMs, and managing technical aspects of power generation products.
Strong understanding of MENA regional markets, regulations, and customer needs.
