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Job Description
When you think of food delivery in the MENA region, we?d be pretty surprised if talabat didn?t pop into your mind first! Since delivering our first order in Kuwait in 2004, we?ve grown quite a lot over the past 17 years.Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!Our philosophy is to make sure we do what is right for our ecosystem – our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.Who are we?As part of Delivery Hero?s global network, Talabat is the pioneer of the online food ordering industry in the Middle East, and our latest new verticals are growing equally big! Our operations span across UAE, Bahrain, Kuwait, Egypt, KSA, Oman, Qatar, Jordan and Iraq. With more than 1,600+ employees, 4 million users, 15,000+ brands, and 400,000 daily orders, we are just getting started!Role SummaryManaging and improving the logistics performance of all cities across the country. Taking ownership of various service levels by measuring compliance, finding performance gaps, and execute a plan to fill performance-related gaps.What?s On Your Plate?? Reporting and monitoring of KPIs and performance SLAs? Identify and solve logistics performance-related problems by analyzing and deriving insights from large, complex sets of data? Responsible for country compliance with OD processes and tools (e.g staffing, forecasting, etc.)? Providing all data needed for performance improvement on country level and acting as a consultant for the Head of Logistics? Leading supervisors/trainers related to logistics performance KPIs? Work alongside country sales & marketing teams on actions and activities to drive performance forward for own delivery? Optimize country infrastructure, event thresholds & give input in DBDF to improve overall performance? Provide weekly updates to country management on projects & performance progress
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