Stars Group Hiring for E-Commerce Representative at Amman, Jordan Full Time

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Stars Group is a leading fashion retail company that operates award-winning brands such as (GEOX, SKECHERS, and CROCS) our chain of stores spread across Jordan.

 We are interested in speaking with a professional to fulfill the following position:

E-Commerce Representative

ROLE SUMMARY

The E-commerce sales representative uses a variety of tools, resources, and skills to achieve online sales goals. This E-commerce sales role handles sales, inbound and outbound sales calls.

RESPONSIBILITIES

• Provide an excellent customer experience shopping on the Stars group website engaging the customer with product knowledge, professional courtesy, and support.
• Accurately assess individual customer needs and issues to recommend appropriate features, benefits, and value of Stars group products. Working to sell all products of the business relative to marketing campaigns and initiatives
• Field incoming chat requests and inbound calls with customers/potential customers expressing interest in Stars group products or services
• Follow the sales process to maximize sales potential
• Following up on order status
• Responding to emails
•  Orders Tracking
• Contacting brand managers and shop managers
• Handling Shopify
• Reporting to Brand Managers
• Updating Data
• Size & price update
• Aramex contact person
• Meps & bank reports (settlement)
• Manual status report
• Warehouse follow up
• Seeking to continuously develop the website to facilitate the purchase process for customers.
• Ensure that the packaging and sizes required by customers are completely identical to what is required to maintain the image of the brands.
• Working to increase sales (up-selling, cross-selling ).
• Thorough knowledge of product technology for each brand.
• Carrying out any work assigned to him by the direct manager within his competence.
• Maintaining the confidentiality of the information and the confidentiality of each brand.

KEY COMPETENCIES  

• Sales management
• Customer relationship management.
• Implementing marketing policy.
• Marketing tools.
• Updating e-commerce store websites.
• Web & IT Technologies
• Sales management
• Logistics

My Expertise

• At least one year of sales experience required
• Excellent communication skills: including active listening skills, the ability to communicate effectively over the telephone and via chat
• Able to document customer interactions and organize follow-up
• Use persuasive techniques effectively to overcome objections
• Ability to respond to chat requests by clarifying information and assisting with the completion of online sales transactions
• Multi-tasking skills required with the ability to handle multiple chats at once with attention to detail
• Excel Skills (Proficiency in Excel Formulas and Functions, Knowledge of Proper Pivot Table Analysis, Proficiency in Charts and Visualizations, Quality Use of Conditional Formatting, Competency in Data Manipulation and Navigation, Proficiency in Data Connection Across formats)
• College education in sales, Marketing, or Business