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Job Description
- Evaluate requests and assign to the relevant field Technician
- Manage the efficiency of Field Technician pool
- Support field Technicians to complete their assigned tasks
- Review the progress of work and take appropriate actions to complete the tasks as per OLA?s
- Prepare standard operations procedures for field technicians
- Study the request and determine the action required by the field technicians
- Maintain records of all tasks, technician reports and submit monthly report to the client supervisor
- Make use of Network Management Systems like Huawei U2000 to track KPI?s and generate reports
Keyskills :
