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Description:
The Area General Manager position is one of the most impactful roles at Sonder. As the leader of Sonder in Dubai you will be responsible for ensuring the success of the market, which includes delivering a five star guest experience, driving growth, maximizing revenue and controlling costs to achieve strong unit economics and paybacks, and creating a memorable local guest experience that drives repeat guests. The GM will also build and maintain a hospitality-focused culture to deliver the Sonder vision and experience to thousands of guests. You will manage the P&L and are responsible for consistently delivering on our brand promise across operations, hospitality, and real estate while scaling the city.If you have an entrepreneurial mindset and natural desire to get stuff done, we definitely want to hear from you. THE OPPORTUNITY:
Build and manage a world-class team of individuals focused on hospitality, operations, commercial and real estate
Create, deliver, and maintain a service-oriented local team culture rooted in guest centricity, helping us to create amazing experiences for our guests
Co-create a local growth strategy with the Real Estate team that incorporates supply and demand, regulations, and Sonder’s goals related to profitability and guest experience
Engage with Public Policy stakeholders in the market to incorporate public policy into the market strategy while aligning it with Sonder”s mission and brand values
Oversee the signing, onboarding, opening, and ramp-up of new buildings and hotels in line with the city’s growth ambition.
Manage your city’s P&L (similar to a business unit), including forecasting targets, tracking performance, and driving innovative initiatives to maximize profitability
Define and execute strategic vision: translate Sonder goals into operational plans that will guide the Sonder experience at a local level
Build and develop strong relationships with senior cross-functional leaders (e.g. revenue, central operations, real estate, finance, technology) in order to communicate local needs and drive change, leveraging a cross functional matrix to support local operations
Build and manage relationships with landlords, asset managers, and property owners of both hotel and multi-family buildings to ensure successful operating partnerships.
Overcome obstacles, solve problems, and develop a path forward through ambiguity, operating a dynamic and rapidly growing business
Partner with other Sonder markets to create and share scalable best practices
WHAT WE LOOK FOR:
Extensive Experience in hospitality, operations and management
Real Estate experience would be preferable
An analytical and data-driven decision making mentality
Experience with or strong excitement for a startup environment
Proven track record of leading, managing, and developing high-performing teams
An ultimate team player with strong written and verbal communication skills
Strength in building positive cross-functional relationships to accomplish goals
Out-of-the-box thinker who will find creative ways to hit growth targets
Ability to thrive autonomously in an individual market while leveraging central resources and supporting effectively
Hospitality experience and experience of scaling an operationally complex business preferred
