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Job type
Permanent
Location
Full job description
Shangri-La Jeddah
Anchored on the new Jeddah Waterfront along the shores of the Red Sea, Shangri-La Jeddah sets a new standard for luxury in the city. Floor-to-ceiling windows throughout the hotel invite the outdoors in, and the stylish interiors reflect the endless blue of the sea and sandy beaches right outside. A dedicated Kids Club and supervised play area provide the canvas for families to create unforgettable memories, while innovative dining concepts promise to satisfy the most refined palates.
203 stylish rooms and suites plus 17 luxury serviced apartments.
5 restaurants and lounges, including the legendary Shang Palace.
Convenient for Jeddah’s popular landmarks and Red Sea Mall.
116 privately owned Burj Assila Residences. They also have access to The Wellness Club facilities.
Job Summary:
The Front Office Manager is responsible for the general administration and profitability of the operation of the Front Office department, including Front Desk, Concierge, Service Centre, Guest Relations, and Guest Service Center.
As a Front Office Manager, we rely on you to:
Attend operations briefing and highlight important points from the daily VIP arrival list, occupancy forecast, causes for variance in reservations forecast and previous days’ occupancy against forecast.
Conduct daily briefing for section supervisors, highlight VIP arrivals, review meetings and banquet functions for the day, review positive and negative guest comments received, inform colleagues on room status situation.
Conduct Front Office meetings on a regular basis, highlighting observations in service areas for further improvement.
Resolve conflicts and/or problems existing in the department.
Obtain employee feedback on operational matters as well as other matters affecting their employment with the Hotel.
Relay relevant feedback to the appropriate department for action.
Ensure all other Hotel programs related to customer relations and revenue generation are successfully implemented in the Front Office area.
Be responsible for the proper functioning of the Front Office which includes Front Desk, Concierge, and Service Centre.
Ensure maximum sale of rooms at the highest possible rates daily.
Set up manning standard of the Front Office.
Ensure that the established quality standard and a high level of work performance are maintained.
Ensure that standards, policies, procedures are clearly understood and followed through.
What we are Looking For:
Minimum of 2 years of experience in a similar capacity.
Strong English skills.
Positive attitude and willingness to learn.
Result-driven and proactive in approach.
Sensitive to guest and team member’s needs.
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