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Job Description
- Lead the Service Desk within the Shared Service to provide leadership and develop a Customer First culture within the team as they represent the main route for all users to access Technology.
- Lead Service Desk to act as a single point of contact for key stakeholders regarding Technology issues, queries and reporting.
- Ensure all users benefit from effective Technology and efficient Internet access, and continually assesses needs and requirements.
- Develop and guide implementation of project plans, risk assessments and contingency plans.
- Administer installing, configuring and maintaining computer hardware, software, systems, printers and scanners.
- Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.
- Assure provide after-hours support for Service Desk related emergencies as well occasional weekend maintenance.
- Design, develop and monitor application of Technology service polices & procedures.
- Direct involvement in incidents & problems that cause service impact and act as an escalation point.
- Assist in establishing standards & best practices in managing internal infrastructure including access rights and desktops.
- Monitor and evaluate the efficiency and effectiveness of infrastructure service delivery methods and procedures.
- Ensure systems, processes, and methodologies are maintained, effectively monitored, controlled, and support of service Desk.
- Follow up implementation of upgrades needed to maintain service levels.
- Establish relationships with technology and component vendors.
- Reporting All Service Desk Results to OP Manager.
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}BSC in Computer Science or equivalent.From 7 to 10 years of experience.Must have a strong hands-on/technical knowledge of Operating Systems, software, …etc.Experience with interacting with end users.
