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Description:
Urgently looking for L1 Support Officer to work in NOC digital Department. Ideal candidate must have experience in monitoring and command center and tickets clearing. Immediate joiners to apply. Must have knowledge in data center, alerting and monitoring tools
Complete L1 related tasks for Server, system management.
Role details:-
Monitor alerts related Server, systems and Database using Monitoring tools
Ensure 100% of committed deliverables are met
Sending required Reports and Dashboards
Ensure monitoring team follows the defined policies and procedures assigned to the
Management of alerts raised by infrastructure elements
Perform daily health checks (System, Servers & Data center)
Knowledge of Windows & Network Infrastructure
Perform operations based on the documented procedures
Assist in analysis of the reporting and alerts raised by various security devices
Monitoring the Security Solution for health and availability
Ensure proper tracking of the alerts/requests received until closure
Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
Coordinate with Service desk to raise P1 and P2 incidents based on alerts
Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups
Note: Upon screening shortlisted candidates will be called for face-to-face interview.
