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Description:
The ideal candidate must have previous experience working in a software company.
Responsibilities
Answer customer calls and requests
Online software support for customers
Training for customers on how to use our applications
Assign service calls to the support department
Help with account receivables
Receive money and close the daily sales
Coordinate with the sales team
Set appointments for customer training online or inside the company
Stay up to date with the latest releases
Build effective relationships with associates, to develop a high-performing team
Directly supervise the business, ensuring, and maintaining high-quality standards
Consistently assess and provide ongoing performance feedback to all levels of team members
Qualifications
University degree in computer science or similar degree.
2+ years of software service or equivalent management experience
Strong verbal or written communication skills, English and Arabic
