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Job Description
Solve all Customers’ contacts on call center through voice channel and digitally through chat applications with ultimate resolution rate and high customer satisfaction rate on CSAT and TRIM
-Own customer problems end to end -Able to solve cash requests and problems through direct empowerment or through escalation to support teams if required
-Handle dealers’ QR requests and demands on the spot with high resolution
-Serve E-shop inquiries and transaction and ensure end to end designed experience is delivered
-Support all other non- telecom related apps requests and inquiries through chat and direct calls including Music, Sports, TV and games
-On top of all updates and campaigns and delivers it to customer successfully.
-Be able to solve any apps issue in light of provided empowerment tools including My e& app
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