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Job Description
POSITION SUMMARY
Make necessary changes to assigned Housekeeping schedules based on changes in reservations. Identify room assignments and type of cleaning required for each room. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Use checklists to ensure cleanliness and condition of each assigned area meets. Identify and report preventative or other maintenance issues in public areas or guest rooms. Request preventative maintenance or non-urgent repairs using appropriate method. Document and report outstanding issues.
Assign and ensure work tasks are completed on time and meet quality standards. Follow all company and safety and security policies and procedures report any maintenance problems, safety hazards, accidents, or injuries complete safety training and certifications. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others support team to reach common goals listen and respond appropriately to the concerns of other employees. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.
