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Description:
The Technical Service Specialist is a front-line reference. He answers service calls, performs remote troubleshooting and works closely with programmers, service technicians and the engineering department for repairs, preventive maintenance and robotic system assembly. The candidate must be willing to travel within the region (Middle East).
RESPONSABILITIES
▪ Respond to service calls
▪ Read electrical and mechanical drawings
▪ Visualize, locate and diagnose electrical and mechanical problems remotely
▪ Use software to simulate robot trajectory and find errors in drawings
▪ Use ticket management software to respond to customers and follow up with them
▪ Make quotations for products and services to customers
▪ Perform all other tasks related to the position
QUALIFICATIONS REQUIRED
▪ Degree / Diploma in electromechanics, industrial electronics or experience deemed equivalent
▪ Relevant work experience in industrial maintenance or equipment installation (3 to 5 years)
▪ Experience with customer service (an asset)
▪ Read color coded schematics
▪ Proficiency in Intermediate/Advanced English
▪ Interest in troubleshooting
▪ Fluency with computers and software
▪ Proficiency with the Office Suite
▪ Knowledge of Fanuc Robotic controllers
▪ General knowledge of electricity, mechanics and pneumatics
▪ Hands on experience in trouble shooting cutting processes like Plasma & Oxy Fuel (an asset)
▪ Hands on experience in installation and commissioning of the CNC plate cutting machines with plasma and oxy fuel processes (an asset)
▪ Knowledge and working experience with Hypertherm controller & Hypertherm plasma system (an asset)
▪ Knowledge and working experience with CAD/CAM software like ProNest / AutoCAD (an asset)
PERSONAL SKILLS
▪ Autonomy, curiosity, versatility and resourcefulness
▪ Good manual dexterity
▪ Able to work without supervision, self starter
▪ Attention to detail and precision
▪ Sense of organization and efficiency
▪ Good verbal communication and interpersonal skills
▪ Good teamwork and customer service skills
