Lutheran World Federation – World Service Hiring for Community Engagement A ssistant at Amman, Jordan Full Time

• Position Title:  Community Engagement Assistant
• Location: Based in the Amman office with regular visits to field projects in Jordan
•  Reporting to:  Program Coordinator
• Position Type: Full-time
• Duration: 4 months

About LWF

LWF Jordan is a country program of LWF World Service, headquartered in Geneva, Switzerland. LWF has maintained a continuous presence in Jordan since 2012, where it delivers effective and appropriate programs to approximately 260,500 refugees and vulnerable Jordanians in Irbid, Zarqa, Mafraq (including Zaatari Camp), and Amman governorates. LWF Jordan has built up a track record in three programmatic areas: Livelihoods, Quality Services (Education), and Protection and Social Cohesion. It has an overall strategy that encompasses education, economic empowerment, social protection, and environmental sustainability with a deliberate focus on women.

Project Overview

 LWF Jordan is launching a project to enhance economic empowerment for small businesses, startups, home-based enterprises, and a diverse range of entrepreneurs within refugee and vulnerable communities in Jordan. This initiative includes creating a showroom, developing a digital business platform, and establishing thrift shop clothing boutiques. We are looking for a proactive and committed community engagement personnel to strengthen our team for this project.

Job Summary

 The Community Engagement Assistant will play a pivotal role in driving sales and delivering exceptional customer service across the physical showroom, digital platform, and second-hand thrift shop clothing boutique. Responsibilities include engaging with customers, promoting products, and managing inventory Additionally, they will lead efforts in marketing, outreach, and developing partnerships. The community engagement will also be instrumental in enhancing volunteer capacities, presenting the project to business owners within the showroom, and aiding in product development and packaging. They will attract business owners interested in showcasing their products and ensure adherence to quality standards. Ideal candidates will demonstrate strong interpersonal skills, a customer-focused approach, and a commitment to community empowerment.

Key Responsibilities:

1. Customer Engagement and Sales:

• Greet and assist customers warmly, providing detailed information about products and their origins.
• Promote products effectively, utilizing upselling and cross-selling techniques to maximize sales and enhance customer satisfaction.
   

2. Visual Merchandising and Event Management:

• Maintain an attractive, organized display of products in the showroom and boutique.
• Ensure cleanliness, maintenance, and adequate stocking of the showroom and boutiques to create an inviting environment.
• Assist in planning and executing in-store events and interactive sessions to boost customer engagement and drive sales.
   

3. Inventory Management:

• Conduct regular stock counts and report discrepancies to the Project Manager, ensuring accurate inventory management.
   

4. Capacity Building and Business Development:

• Train and support volunteers, empowering them to contribute effectively to the project.
• Present the project to business owners in the showroom, offering guidance on product development and packaging.
• Attract business owners interested in displaying their products, ensuring they meet basic standards.
• Facilitate training sessions on product knowledge, sales techniques, and customer service.

5. Customer Relationship Management:

• Build and maintain strong customer relationships to foster loyalty and encourage repeat business.
• Collect and analyze customer feedback to provide insights for continuous product and service improvements.
• Handle customer complaints and returns professionally, ensuring high levels of customer satisfaction.
  Digital Platform Support:

1.  Assist customers with navigating the digital platform and facilitating online orders.

• Resolve online inquiries and issues promptly, promoting the digital platform to in-store customers.
• Follow up on developing and managing the digital platform, ensuring it remains user-friendly and effective.
• Collaborate with the IT team to implement updates and improvements based on user feedback.
• Monitor platform performance and generate reports to identify areas for enhancement and ensure optimal functionality.

7. Reporting and Analysis:
8.  Maintain accurate sales records, ensuring all transactions were documented and up-to-date.

• Prepare comprehensive sales and narrative reports for the Program Coordinator, providing clear and detailed insights.
• Analyze sales data to identify trends, challenges, and opportunities for improvement, supporting informed decision-making and strategic planning.

8. Partnership and Donation Management:

• Build and maintain partnerships with service providers, including delivery services.
• Negotiate and manage contracts with external partners for quality service.
• Seek and establish new partnerships to support project growth and sustainability.
• Manage and coordinate thrift shop donations, including sorting, pricing, and display.
• Maintain accurate donation records and engage with donors for continued support and feedback.

10. Financial Management:

• Designing and implementing a strategic sales plan that expands the shop’s customer base and ensures its strong presence
• Overseeing record keeping.
• prepare and review financial documents, reports, and statements.
• Make sure to deposit any collected money daily.

Qualifications

•  A university degree in business, marketing, or a related field is required.

• Proven experience in retail sales, customer service, or a related role.
• Strong interpersonal and communication skills.
• Proficiency in using point-of-sale (POS) systems and digital platforms.
• Social media and marketing skills.
• Management skills for overseeing the store, volunteers, and related activities.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Fluent in Arabic; proficiency in English is an advantage.
• Passion for community development and empowerment.

Key Competencies

• Customer-focused: Strong commitment to providing excellent customer service and building customer relationships.
• Sales-driven: Ability to meet and exceed sales targets with a proactive and results-oriented approach.
• Communication: Effective verbal and written communication skills to interact with customers and team members.
• Organizational skills: Ability to manage multiple tasks, prioritize effectively, and maintain attention to detail.
• Team player: Collaborative attitude and willingness to assist colleagues in achieving common goals.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment.           

• Kindly submit your CVs promptly as we may fill the position before the deadline for this post.